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Sale Terms and Conditions

Top Snake follows a strict ethical protocol that puts the safety and quality of life of our snakes first and foremost, and do not ever compromise on this. Please make sure that you clearly understand our terms and conditions before deciding if we are the right breeders for you.

FIRST THING’S FIRST

Please ensure that:

  1. You have the necessary funds available, as well as permission to purchase and own the animal.
  2. You are well researched and confident in your ability to provide the specific species with optimum care and a high quality of life. Should you feel you would like more information, please ask for help.
  3. You have access to all the supplies necessary to provide the animal with the correct food, professional medical care as well as hardware and caging.
  4. Your set up (i.e. enclosure) is ready for the animal. We can help you with this too.

SALES AND REFUNDS

  1. All sales are final. We do not offer a refund policy. If you are not happy with the animal, it can be surrendered back to us without any refund/exchange. It is the owner’s responsibility to return the animal to us safely. 

  1. In the event that a buyer is unable, for any reason, to follow through with the sales transaction, all monies paid up to that point are forfeited, and the transaction is null and void. This applies to any deposits, payment plans as well as animals awaiting collection/shipping.

  1. All animals are to be inspected within 48-hours by the new owner. Any issues and or concerns are to be communicated within the time period specified above. If no communication is received by Top Snake, it will be assumed that all is in order with the animal.

  1. Market prices fluctuate seasonally based on the morph/s, sex, supply and demand. Top Snake cannot be held liable for changes in market conditions. In other words, we cannot be held liable for the decrease in value of a specific morph due to market conditions whether at payment, and or after the sales transaction has been concluded.

  1. Top Snake reserves the right to cancel any sale at any point in time should we hold the opinion that the buyer cannot provide a safe and suitable environment for the animal.

  1. All animals to be paid for in full before collection / shipping.

  1. Every snake that is for sale, remains for sale until we receive at least a deposit. “I’m definitely taking it at the end of the week / month, when I get paid” is unfortunately not an official booking, and we cannot turn away paying customers that may also want the animal in the meantime. Please note that everything remains for sale while we are discussing a purchase. Once we have received a deposit on an order, those snakes are marked as reserved/booked, and are no longer available to other buyers.

  1. Top Snake cannot be legally responsible for animals that are still at our premises after the date of final purchase. In the event, that you are unable to collect straight away, we will obviously take the utmost care of them on your behalf as a service to our clients. Feeding and lodging fees will then be applicable. However, Top Snake cannot be held accountable in any way for snakes that legally, no longer belong to us.

“THAT SNAKE IS EXPENSIVE, IS THERE A WAY THAT I CAN PAY IT OFF?”  – AKA Payment plans

Absolutely! For our website customers, we have a Mobicred facility available for payment plans. This allows you to pay your snake off on a payment plan with your bank, but still receive your snake from us upon completion of transaction.

If you experience challenges with Mobicred, we are flexible and are more than happy to customise a manual payment plan that works for you and your budget. Note that once a plan has been initiated, there are no substitutes or alterations. Deposits and instalments are non-refundable. Please note that the snake will still remain on the website until a deposit has been received.

OUR ANIMALS ARE STILL WILD ANIMALS

Although every effort is made to handle our reptiles daily, we cannot guarantee that your animals will not strike or bite. These are wild animals with their own character and disposition.

IDENTIFICATION OF MULTI-GENE ANIMALS:

When hatching multi-gene animals, breeders will identify the combination of genes by making and educated assumption based on the parental stock that produced the offspring and on past breeding experience (i.e., “Theoretical ID:). In these cases, genetics can only be verified through actual breeding trials. All Top Snake customers should understand the risk associated with purchasing multi-gene animals with a “Theoretical ID”. Sometimes the multi-gene animal you end up with may prove to have a different genetic make-up than anticipated. The only guarantee that anyone can make regarding theoretical ID’s is mistakes will happen, presumptions will on occasion prove false. We can only guarantee that multi gene animals with a “theoretical ID” will be identified to the best of our ability and we will never intentionally mislead or deceive a customer regarding the genetic make-up of an animal.

SEX

The only guarantee that anyone can make regarding sexing of the animals is that mistakes will happen on occasion (i.e. in the case where an animal might have underdeveloped sex organs when sexed). We can only guarantee the sex to the best of our ability and we will never intentionally mislead or deceive a customer regarding the sex of an animal.  

“I NEED ADVICE ON THIS ANIMAL”

Any snake purchased from Top Snake comes with complete and genuine after sales service. We are noted for our professionalism and are available 24/7 for emergencies. For general enquiries and advice, please keep texts and phone calls to reasonable hours.

FLIPPING.

People buy from us to resell. Be aware that all customer service as it applies to Top Snake falls away once the animal is sold to a third party and beyond.

CAVEAT EMPTOR

We fully guarantee that every animal that leaves our premises is healthy and feeding well at the time that it leaves our premises. We cannot, however, take responsibility for the well-being of an animal, once it is out of our care.

E&OE Errors and Omissions Disclaimer

Top Snake assumes no responsibility or liability for any errors or omissions in the content of the site.  The information contained in this site is provided in good faith and on an “as is” basis. Human error is always possible and we will endeavor to rectify any mistakes to the best of our ability.